Frequently Asked Questions
Everything you need to know about your Aquascutum Active experience.
What is the standard shipping timeframe for orders?
We offer premium express shipping globally. Standard domestic orders typically arrive within 3-5 business days, while international shipping can take 7-10 business days depending on the destination.
How do I process a return or exchange?
We accept returns on all unworn items with original tags within 30 days of delivery. To start a return, please visit our online Return Portal and print your prepaid shipping label.
What payment methods are accepted?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I care for my Aquascutum Active technical fabrics?
To maintain the integrity of our performance materials, we recommend machine washing in cold water on a gentle cycle and hanging to dry. Avoid using fabric softeners or bleach.
Do you offer international customs and duties coverage?
For most major regions, duties and taxes are calculated and included at checkout to ensure a seamless delivery experience with no hidden fees upon arrival.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.